Puzzled User. I want to do A in Useful App, but I can’t figure it out. I tried X, Y, and Q, in that order, like it says in the help file, but it didn’t work.

Mr. Helpful. Why would anyone want to do A? Nobody needs to do A.

Puzzled User. I want to do A because it is the standard practice in the field for which Useful App was designed. I cannot get my work done unless I can do A. I tried X, Y, and Q, in that order, like it says in the help file, but it didn’t work.

Mr. Helpful. Nobody does A. I’ve been a professional in the field for ten years, and nobody does A.

Puzzled User. Look, it’s a job requirement, okay? If I don’t do A, I get fired. I tried X, Y, and Q, in that order, like it says in the help file, but it didn’t work, and I’m getting frustrated.

Mr. Helpful. Well, I’d change jobs if I were you. But if you really want to do A, here’s how: do X, Y, and Q, in that order. Maybe you should read the help file.

Puzzled User. Forget it. I bought an abacus.

Random Flyby. Useful App works for me.